When can I return goods?

Added: Wednesday, March 23, 2016

Consumer Law: Change of Mind

In Store
When you buy goods in store and decide to return them simply because you change your mind then you do not have any rights under consumer law. The shop may have their own returns policy thereby allowing you to return the goods within a specified number of days, with the tags still on them and proof of purchase. This however, is at the stores discretion.

When you buy goods online you can return the goods within the “cooling off” period without any reason and obtain a full refund. The cooling off period begins the day you receive the goods and ends 14 days from the date of receipt of the goods.  You will be liable for the postage and packaging of returning the goods. Consumers must be aware that there are certain goods that cannot be returned e.g. customised goods and perishable goods. Consumers should always check the websites returns policy prior to concluding their order to ensure that the cooling off period applies to the goods they have ordered.

For further information on your consumer rights issues please contact John Nash Solicitors, Loughrea, Galway